A configurable MCP server for Freshservice with permission modes
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# Freshservice MCP Server [](https://github.com/Node804/node804-freshservice-mcp/actions/workflows/ci.yml) [](https://pypi.org/project/node804-freshservice-mcp/) [](https://pypi.org/project/node804-freshservice-mcp/) [](LICENSE) A configurable [MCP](https://modelcontextprotocol.io/) server for the [Freshservice](https://freshservice.com/) REST API with permission-based tool gating. Freshservice only provides a single API key per account with no scoping. This server addresses that by introducing a `FRESHSERVICE_MODE` environment variable that controls which tools are exposed. Blocked tools are excluded at registration time, so the LLM never sees them. ## Permission Modes | Mode | Tools | Description | |------|-------|-------------| | `read` | 54 | List, view, filter, search across all modules. File search. No modifications. | | `standard` | 81 | Read + create/update tickets, changes, approvals, service requests, attachments, time entries. No deletes, no agent/group admin. | | `full` | 97 | Standard + products, requesters, solution articles, delete notes/tasks/time entries. No agent creation, no ticket/change deletion. | | `admin` | 107 | Everything. Create/delete agents, groups, tickets, changes, attachments. | Default mode is `read`. ## Setup ### Prerequisites - **[uv](https://docs.astral.sh/uv/)** (recommended) — manages Python and dependencies for you, with hash-verified installs - or **Python 3.11+** with pip - A **Freshservice account** with API access enabled ### Getting Your Freshservice API Key 1. Log into your Freshservice portal as an agent 2. Click your **profile picture** in the top-right corner 3. Go to **Profile Settings** 4. Your API key is shown i…
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