mcp-zendesk

# Zendesk MCP Server A Model Context Protocol (MCP) server for Zendesk integration. This server provides tools for interacting with Zendesk, including ticket management, user operations, and search functionality. ## Features - **Ticket Management**: Create, read, update, and comment on support tickets - **User Management**: View user information and details - **Search**: Advanced ticket search with flexible query options - **Resources**: Access Zendesk tickets, users, groups, and ticket fields - **Prompts**: Templates for creating tickets, crafting responses, and analyzing data ## Installation ```bash pip install mcp-zendesk ``` ## Configuration Set the following environment variables: ```bash export ZENDESK_BASE_URL="https://your-subdomain.zendesk.com" export ZENDESK_EMAIL="your_email@example.com" export ZENDESK_API_TOKEN="your_api_token" ``` To get an API token, visit Admin > Channels > API in your Zendesk Support admin interface. ## Usage ### Starting the server directly ```bash mcp-zendesk ``` ### Using with Claude Desktop Add the following to your `claude_desktop_config.json` file: ```json "mcp-zendesk": { "command": "uvx", "args": [ "mcp-zendesk" ], "env": { "ZENDESK_BASE_URL": "https://your-subdomain.zendesk.com", "ZENDESK_EMAIL": "your_email@example.com", "ZENDESK_API_TOKEN": "your_api_token" } } ``` Replace the environment variables with your actual Zendesk credentials. ## Available Tools * **get_ticket**: Get details of a specific Zendesk ticket * **create_ticket**: Create a new ticket with subject, description, priority, and tags * **update_ticket**: Update status, priority, or add comments to existing tickets * **search_tickets**: Search tickets with custom queries and sorting options * **get_user**: Get details of a specific Zendesk user * **add_ticket_comment**: Add public or private comments to tickets ## Available Resources * **zendesk:…