MCP server for Jira Service Management — connect Claude Code, Claude Desktop, Cursor and other AI assistants to JSM
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# jira-service-desk-mcp [](https://pypi.org/project/jira-service-desk-mcp/) [](https://pypi.org/project/jira-service-desk-mcp/) [](LICENSE) MCP (Model Context Protocol) server for **Jira Service Management** (formerly Jira Service Desk). Connects AI assistants — **Claude Code**, Claude Desktop, Cursor, and others — to your JSM instance via [Anthropic's MCP](https://modelcontextprotocol.io/). Built on top of [`atlassian-python-api`](https://atlassian-python-api.readthedocs.io/service_desk.html) and inspired by [mcp-atlassian](https://github.com/sooperset/mcp-atlassian). ## Features | Category | Tools | |----------|-------| | **Service Desks** | List desks, get desk by ID, app info | | **Request Types** | List types, get type details, get required fields | | **Customer Requests** | Create, get, list my requests, get status | | **Comments** | Add public/internal comments, list, get by ID | | **Customers** | Create customer, list, add/remove from desk | | **Participants** | List, add, remove request participants | | **Transitions** | List available transitions, perform transition | | **Organizations** | CRUD organizations, manage users, link to desks | | **Queues** | List queues, list issues in queue | | **SLA** | Get SLA info per request, by metric ID | | **Approvals** | List approvals, get by ID, approve/decline | | **Attachments** | Upload temp file, attach to request | **40 tools** total. Write operations are gated by `READ_ONLY_MODE`. ## Quick Start ### Install from PyPI ```bash pip install jira-service-desk-mcp ``` Or with `uv`: ```bash uv pip install jira-service-desk-mcp ``` Or install from source: ```bash pip install -e . ``` ### Configure Copy `.env.example` to `.env` and fill in your credentials: ```bash cp .env.example .env ``` **Recommended sha…
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