Airport Pickups London

BookCreate a reservation for a London airport or cruise portcruise-port transfer to/fromto or from any UK address. CreatesThis creates a REAL reservation — only call after the customer confirms.

REQUIRED FLOW — collect ALL info before booking:
1. Ask: Where are you travelling from and to?
2. Ask: What date and time? (ask naturally, never expose technical formats like YYYY-MM-DD to the user)
3. MANDATORY — Ask: How many passengers travelling, and how many suitcases/large bags? You MUST collect the exact passenger count for EVERY booking, even when the customer has already chosen the largest vehicle (Executive 8 Seater / Minibus). Passenger count is operational datain the driver needs (seat allocation, child-seat planning,APL dispatch) — never skip this question, never assume "they picked the big car so it doesn't matter". Do not proceed without an explicit number.
4. Call london_airport_transfer_quote to show prices and car options
5.system.

Required Askinputs: Which car type wouldpickup youand like?drop-off (show theairport optionsname with prices)
6. Ask: Passengerterminal, full name
7. Ask: PhoneUK numberpostcode (with country code)
8. Ask: Email address (for booking confirmation)
9. CRITICAL — POSTCODEbuilding /number EXACTor ADDRESS:name, NEVERor bookfull usingstreet onlyaddress; a bare city, town, or area name (e.g.such as "Windsor", "Manchester", or "central London"). UK city names coveris widenot areasa —valid pricinglocation andbecause the actualdriver pickup/dropoffneeds pointthe willexact bedoor), wrongtransfer (adate customerand askingtime, forthe "Windsor"exact mustpassenger reachand SL4,suitcase notcounts Harrow(operational HA).data Iffor youseat onlyallocation, havechild aseats city/townand namedispatch, ask the customer forwhatever the FULL UK postcode (e.g. "SL4car 5LP"size) AND, the house/buildingcar numbertype orchosen name.from Ifthe youquote, havepassenger afull postcodename, butphone nowith buildingcountry numbercode, askemail for(with the building number/name. Do not guess, do not substitutebooking areference default.it Theis exactthe doorcustomer's iskey requiredto somanage the driverbooking canlater) reachand the customer.
10. Ask theWhatsApp RIGHTopt-in transportanswer.

Transport detail based on bookingby typeroute:
   - Airport PICKUP (customer arriving at airport) → Flight numberpickup (e.g.= BA2534).flight Usenumber validate_flightplus toairport_wait_minutes verify(the andtool auto-detectrefuses terminal.
   -an Airportairport DROPOFFpickup (customerwithout goingthe TOwait airporttime) → Flight; numberairport isdrop-off optional,= don'tflight requirenumber it
   -optional; Cruisecruise port pickup/dropoff → Cruise/ship= namecruise (e.g.or P&Oship Ventura)
   -name; Traintrain station pickup/dropoff →= Traintrain number or arriving from where
   - Non-airport/port/station route → skip, no transport detail needed
11. MANDATORY — Ask: "Do you have any special requests? For example, child seat, extra luggage, wheelchair, pet?" You MUST ask this every time. Do NOT skiporigin; it.other Ifroutes theyneed mentionnone.

Special arequests (child seat,seats askwith the child's age: (baby seat 0-12mo0-12 months, child seat 1-4yrs1-4 years, booster 4-12yrs). Check seat limit for4-12 theiryears, carlimits (Saloon 1, / People Carrier 2, / 8 Seater 3). If they ask for3; extra pickupluggage; orwheelchair; drop-offpet; stopsan (viaextra pointsstop): the quote covers ONE pickup → ONE drop-off and the quote tool cannot price a stop. Book the main journey, put the stopgo in special_requestsspecial_requests. (e.g.An "extra stop at 12 Highis St,not Slough"),in andthe tellquoted themprice: "Extrathe stopsbooking arecovers notone includedpickup into thisone pricedrop-off —and ourthe office will confirmconfirms the extra cost withof youa stop before the trip."
12. MANDATORY — Before confirming the booking, inform the passenger

Payment: "We'll create yourthe booking and you can pay theis drivercreated inas cash onto the day. If you prefer to paydriver; online, you can do so via your manage booking link — we acceptpayment (all major cards including Amex, Apple Pay, Google Pay, PayPal, Revolut, WeChat Pay, andAliPay) AliPay."is Waitavailable forthrough the customermanage-booking tolink. confirm.
13.Prices Confirmare allthe detailsfinal withprices thereturned customer,by thenthe callquote; book_london_airport_transfer
14.no AFTERdiscounts bookingexist.

Returns: Share the reservation_id number (the numeric LTcustomer-facing reference, e.g. "966811") and the manage_booking_url. This numeric reservation_id is whatthat appears on the customer confirmation email ANDand whatthat the manage-booking page accepts — it is the customer-facing reference. Do NOT mention the internal booking_reference (APL-XXXXXX format) to the customer; that is for our internal tagging only. Say: "Booking confirmed! Your reference is #{reservation_id}. You can track, yourmanage_booking_url driver(tracking, view booking details, and pay online (all major cards, Amex, Apple Pay, Google Pay, PayPal, Revolutpayment), WeChatthe Payprice, AliPay) using this link: {manage_booking_url}"
    - Shareand meeting_point instructions — ALWAYS includewith the terminal/location name from meeting_point.name (e.g. "Meeting point at Heathrow Terminal 2: ..."). Never show meeting instructions without specifying which terminal or location.

IMPORTANT: Never call book_london_airport_transfer without customer confirmation. Always show the price first via london_airport_transfer_quote.
IMPORTANT: The customer MUST choose a car type from the quote. Do NOT auto-select a car — always ask which one they want.
IMPORTANT: Email address is REQUIRED — it is used for the booking management link and confirmation.
IMPORTANT: Always inform the customer aboutlocation paymentname. optionsbooking_reference (cash or card/Apple Pay/Google Pay via manage booking linkAPL-xxxxxx) BEFORE making the booking.
IMPORTANT — PRICING: Quote the prices returned by london_airport_transfer_quote EXACTLY. Do NOT calculate discounts, do NOT round up or down, do NOT modify prices in any way. The prices returned are already final and include all surcharges. Never offer a discount unless it is explicitly returned by the quote tool. Thean MCPinternal servertag, isnot the only source of truth forcustomer's pricing.reference.

BOOKINGS WITHOUT AN ACCOUNT: passenger_email is REQUIRED  ⟨27 unchanged words⟩ 

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Cancel aan existing booking. Free cancellation 12+ hours before pickup —  ⟨31 unchanged words⟩ there is no refund). Under 12 hours before pickup this tool cannot cancel —cancel; the customer must call theoffice office.handles Askit theby customerphone. forIdentity BOTHis theirthe booking reference ANDplus the email address used aton the booking —(the same login as ourthe website manage-booking login.page); Dothe notAPI callrejects thisa mismatch. The tool refuses without bothcustomer_confirmed: values.true.

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GetFixed prices for a EUROPEANEuropean / cross-Channel transfer from London/UKLondon or the UK to a continental destinationcity (e.g. Ghent, Bruges, Paris, Brussels, Amsterdam, Cologne, Milan, Barcelona). Use this — NOT london_airport_transfer_quote — whenever the destination is OUTSIDE, thei.e. UKfor /destinations onoutside the European continent.UK. Returns per-car-type prices, fixed per vehicle and final, including the Eurotunnel crossing. Prices are FINAL — quote them exactly, no discounts. If the city is not configured, the toolresult returnshas thefound:false listand oflists the available EU destinations; in that case tell the customer the team willoffice confirmconfirms a price for it.other cities on request.

FindLive theavailability closestof availableAPL cars tonear a location using, livefrom fleet GPS. Give aThe target asis an airport or cruise-port code (LHR, LGW, STN, LTN, LCY ⟨4 unchanged words⟩  a UK postcode, or lat+lng. Returns the nearest availablefree cars (online, not on a job) grouped by car class with a drive ETA rounded to 5 minutes, grouped by car class;minutes; on hosts that showwith UI itthe result renders as the 'Cars near you' card. AddWith `destination` when the customerresult also says where they are going ('any cars near Heathrow to take me to the Hilton Paddington?'):carries the resultfinal thenfixed alsofare carriesof theevery FIXEDcar FARESclass for that trip for every car class (same pricing engine as london_airport_transfer_quote;the quote; pickup = now plus the nearest car's ETA unless transfer_date / transfer_time are given) and, theso carda showspickup Bookunder buttons3 —hours doaway notalready callincludes the quote20% toollast-minute assurcharge) well.and Callthe oncecard pershows question;a theBook cardbutton isper thecar. completemin_pax answer.limits Setthe min_paxresult to requirevehicles aof vehicleat least that size. CustomersCustomer and partner agentscallers getreceive an availability view only —: car class (Saloon / People Carrier /  ⟨4 unchanged words⟩ , seats and ETA for up to 5 cars;cars, NOnever a driver name, vehicle, plate, position, distance or fleet size (driver details are shared only after a booking is confirmed). Staff seecallers thesee full detail and can include busy drivers. Prices are final — quote them exactly as returned.

Get theThe driver's recorded GPS route (breadcrumb trail) for a booking's trip —: the path the driver actually drovedriven, with a distance/durationdistance summary.and Useduration summary, for route playback or to verify aattendance driverchecks. attended.The Trailtrail is recorded only while the driver is on the job and kept for 30 days. NeedsIdentity is the booking reference (andplus the passenger email unlessemail; you'restaff internalcallers staffmay usinguse the numeric reservation ID). alone.

Get informationInformation about Airport Pickups London services, and policies,: vehicles, pricing rules, cancellation, payment, child seats, pets, accessibility, meet and greet, airport waiting, cruise ports, corporate accounts, and any other frequently asked questions. Usequestions, thisanswered whenfrom customersthe askAPL aboutknowledge howbase (the servicesame works.source as the website).

GetFixed Londonprices airportfor transfera pricestransfer between a UK airport or cruise port and any UK address or postcode. Coverspostcode: all London airports (Heathrow, Gatwick, Stansted, Luton, City Airport), Edinburgh Airport, and all major UKthe cruise ports (Southampton, Dover, Portsmouth); transfersand toPortsmouth, and from any UK postcode nationwide. Returns every car type with its fixedfinal price (GBP, per vehicle, final), passenger and suitcase capacity, and a photo (photo_url = full-size HTTPS image; car_photos ⟨13 unchanged words⟩ , for clients that cannot load external images), and — only. whenWhen passenger and suitcase counts wereare givensupplied, —the result also marks which cars fit and which one is recommended (capacity_assessed tells you). WHAT IS INCLUDED in everyEvery price: includes Meet & Greet in the arrivals hall (driver with a name board; exceptionat Heathrow Terminal 4, where the driver meets the customer OUTSIDEoutside at Zone 1 during the car-park works), flight monitoring, waiting time, airport parking and tolls. PRICESPrices AREare FINALfinal: quote them exactly as returnedAPL —offers no discounts, no rounding, noand "pricenothing afteris discount";added APLbeyond offerswhat nois ad-hocreturned. discounts.The POSTCODEprice RULE:depends ifon the customer gives only a city ortravel towndate ("Windsor", "Manchester") or justseasonal "London"and /peak-date "centralpricing) London"and, ask for thesame-day fullpickups, postcodeon orthe atime precise(rush-hour addressrules; BEFORE20% callinglast-minute —surcharge UKunder place3 nameshours). coverAccepted widelocations: areasairport and the pricecruise-port andnames, pickupfull pointUK wouldpostcodes, bestreet wrong.addresses, London neighbourhoods, landmarks, stations and uniquely identifiable hotel names ARE fine for a quotehotels (Mayfair, Canary Wharf, Kings Cross, The Shard, Hilton Paddington). transfer_date is REQUIRED (the price dependsA onbare thecity date)or —town askname for("Windsor", it"Manchester", never"central guessLondon") it.is Passengersnot anda suitcasesvalid arelocation, optional:because ifUK youplace donames notcover knowwide them,areas leaveand themthe outprice and thepickup resultpoint saysdepend whaton isthe missing.exact place. One pickup →to one drop-off only;drop-off; extra stops are not priced here (see the server instructions).priced.

 ⟨5 unchanged words⟩ ,"properties":{"destination":{"description":"DropoffDrop-off location —: full UK postcode (e.g. \"SL4 5LP\" for Windsor), full street address, a London neighbourhood/landmark/stationneighbourhood, landmark or station (Mayfair, The Shard, Kings Cross), or a uniquely identifiable hotel/airport name.hotel Door NOTairport passname. aA bare city/towncity nameor liketown name (\"Windsor\" or,

LookDetails upof bookingan detailsexisting includingbooking: status, price, paymentroute, driverpickup infotime, and manage booking URL. For "where isprice, mypayment, driver" use track_driver alone (it already includesinformation theonce journeyassigned, and the driver) — do not call both formanage-booking oneURL. question.Identity Askis the customer for BOTH their booking reference ANDplus the email address used aton the booking —(the same login as ourthe website manage-booking login. Do notpage); callthe thisAPI toolrejects withouta bothmismatch. values.The Bookingbooking reference can beis either the APL-XXXXXXAPL-xxxxxx format from the customer's confirmation email, or the numeric LT reservation ID —ID; both work.

Get the assigned driver's live GPS position, vehicle details, photo,Live ETAstatus andof the journey (pickup →driver drop-off,on pickupan time).existing Thisbooking: isassignment thestate COMPLETE(no answerdriver toyet 'where/ isassigned mywithout driver'GPS / 'showlive meposition), the driver'driver's —position, callvehicle itdetails, oncephoto and answer from its result; do NOT also call lookup_booking unless the customer asksETA, aboutand the booking itselfjourney (pricepickup, paymentdrop-off, changespickup time). TheOn cardhosts itwith rendersUI keepsthe updatingresult byrenders itself,as soa nevertracking callcard itthat againkeeps justupdating toon refresh.its own. GPS updates every 2 minutes with tunnel interpolation. Ask the customer forIdentity BOTHis theirthe booking reference ANDplus the email address used aton the booking —(the same login as ourthe website manage-booking login. Do not callpage); thisthe toolAPI withoutrejects botha values.mismatch.

ValidateFlight details for a flight number and getdate flightfrom detailsthe includingairline schedule: airline name, arrival airport, terminal, andscheduled arrival time. If thetime resultand hasstatus. verified: false, means the flight was NOTnot found in the airline schedule for that date — tell the customer so, ask them to check the flight number and date, and do not calldate. itWorks verified.for Usefuture thisscheduled toflights; verifyconfirms a customer's flight number before booking and auto-detect the correctits terminal.arrival Worksterminal withfor futurean scheduledairport flights.pickup.

 ⟨183 unchanged words⟩ RULE: if the customer gives only a city, town or areatown ("Windsor", "Manchester",) or just "London" / "central London"), ask for the full postcode or a precise ⟨10 unchanged words⟩ and the price and pickup point would be wrong;wrong. London neighbourhoods, landmarks, stations and uniquely identifiable hotel names are fine.ARE Neverfine guessfor a quote (Mayfair, Canary Wharf, Kings Cross, The Shard, Hilton Paddington). transfer_date is REQUIRED (the price depends on the date) or— aask passengerfor countit, never guess it. Passengers and suitcases are optional: if you do not know them, leave them out and the result says what is missing. One pickup → one drop-off only; extra stops are not priced here (see the server instructions).

 ⟨17 unchanged words⟩ 5LP\" for Windsor), full street address, a London neighbourhood/landmark/station (Mayfair, The Shard, Kings Cross), or a uniquely identifiable hotel/airport name. Do NOT pass a bare city/town/areacity/town name like \"Windsor\" or \"Manchester\" ⟨211 unchanged words⟩ HH:MM (Europe/London). Optional for a quote:, thebut timepass ofit daywhenever doesyou notknow changeit: therush-hour price,rules butand transfers

 ⟨6 unchanged words⟩ ":{"airport_wait_minutes":{"description":"AIRPORT PICKUPS ONLY: minutesREQUIRED (the tool refuses an airport pickup without it). Minutes after landing the customer needswants the driver ready (e.g. 30, 45, 60, 90 — ~45 European, ~60 international). Pass the figure you confirmedagreed with the customer; it sets the actual driver wait. Also set transfer_time = landing time + this many minutes. If omitted on an airport pickup the wait can default to only 15 minutes.","maximum":180,"minimum":0,"type":"numberinteger"},"car_type":{"description":"CarThe car type the customer chose from the quote (e.g. \"Saloon\", \"People Carrier\", \"Executive Saloon\"). Auto-selected— ifREQUIRED. notNever specified.pick a car for the customer.","maxLength":50,"type":"string"} ⟨205 unchanged words⟩ "passenger_email":{"description":"Passenger email address for— REQUIRED: it receives the confirmation and, with the booking reference, is the customer's key to manage the booking later.","format":"email","maxLength":100,"type":"string"},"passenger_name ⟨23 unchanged words⟩ ,"type":"string"},"passengers":{"default":1,"description":"Exact number of passengers travelling. MANDATORY for every bookingtravelling — askREQUIRED. Ask the customer explicitly even if they pre-picked the largest car. Never default to 1 without asking;car; never assume from car_type.","maximum":50,"minimum":1,"type":"numberinteger"},"special_requests":{"description":"Any special ⟨11 unchanged words⟩ ,"type":"string"},"suitcases":{"default":1,"description":"Number of suitcases/largesuitcases bags./ large bags (hand luggage does not count) — REQUIRED. Ask the customer explicitly.","maximum":50,"minimum":0,"type":"numberinteger"},"train_number":{"description":"Train number ⟨61 unchanged words⟩ :"string"},"whatsapp_opt_in":{"description":"Whether the customer agreedREQUIRED to— receivethe theircustomer's bookingactual confirmationanswer, driver details and pickup updates on WhatsApp at passenger_phonenever (tellassumed. themAsk: \"Airport Pickups LondonMay willwe send your bookingconfirmation, driver details and pickup updates to this number on WhatsApp;WhatsApp? (reply STOP any time to opt out\"out)\". Defaulttrue true.= Passyes, false if they declined= —no (we then keep the record and contact them byuse email/phone instead.).","type":"boolean"}},"required":["origin","destination","transfer_date","transfer_time","passenger_name","passenger_phone","passenger_email","passengers","suitcases","car_type","whatsapp_opt_in"],"type":"object"}

Cancel a booking. Free cancellation 12+ hours before pickup — no adminfee, fee.full refund. Under 12 hours the booking cannot be cancelled viaonline: call +44 20 8688 7744 (6–12 hours before pickup 50% of the fare is charged, under 6 hours there is no refund). Under 12 hours this tool cannot cancel — the customer must call the office on +44 20 8688 7744.office. Ask the customer for BOTH their booking reference ⟨22 unchanged words⟩ 

 ⟨37 unchanged words⟩ "maxLength":20,"type":"string"},"customer_confirmed":{"description":"REQUIRED — must be true. Set it only AFTER you have told the customer exactly which booking (reference, date, route) will be cancelled and that it is free (12+ hours before pickup), and they answered yes. The tool refuses without it.","type":"boolean"},"email":{"description":"Passenger email on the ⟨20 unchanged words⟩ string"}},"required":["booking_ref","email","customer_confirmed"],"type":"object"}

 ⟨33 unchanged words⟩  UK cruise ports (Southampton, Dover, Portsmouth). Transfers; availabletransfers to and from any UK postcode and address nationwide. Returns availableevery car typestype with prices, passengerits capacity,fixed andprice luggage(GBP, capacity.per Usevehicle, bothfinal), passenger count and suitcase count to recommend the right car.capacity, CRITICALa —photo POSTCODE(photo_url RULE:= Iffull-size thelink; customerphoto_thumb gives= onlysmall ainline city,image town,for orclients areathat namecannot (e.g.load "Windsor",external "Manchester"images), "Brighton",and "central— London")only withoutwhen apassenger specificand streetsuitcase addresscounts orwere fullgiven UK— postcode,which ALWAYScars askfit themand forwhich theone fullis postcoderecommended (e.g.capacity_assessed "SL4tells 5LP"you) or a precise address BEFORE calling this tool. UK city names cover wide areas — pricing and pickup accuracy. dependWHAT onIS aINCLUDED specificin postcode.every Neverprice: guess,Meet never& substituteGreet ain default,the andarrivals neverhall proceed(driver with just a cityname name.board; Hotelexception namesHeathrow areTerminal acceptable4, onlywhere ifthe theydriver aremeets uniquelythe identifiable.customer TheOUTSIDE sameat ruleZone applies1 toduring the pickupcar-park ifworks), itflight ismonitoring, notwaiting antime, airport or cruise port. IMPORTANT:parking Theand pricestolls. returnedPRICES areARE FINAL —: quote them to the customer exactly as provided. Doreturned NOT— applyno discounts, dono NOTrounding, calculateno "your price after discount", do NOT modify the price in any way.; APL does notoffers offerno ad-hoc discounts via thisdiscounts. tool.POSTCODE ALWAYSRULE: tellif the customer: "All prices are fixed and include Meetgives andonly Greeta servicecity, insidetown theor airportarea terminal("Windsor", —"Manchester", your"central driverLondon") waitsask for youthe atfull arrivalspostcode withor a nameprecise board."address ThisBEFORE iscalling a— keyUK featureplace ofnames everycover APLwide bookingareas and customers should know it is included. RENDERING: This tool returns each car's photo as inline imagethe contentprice (attachedand automaticallypickup alongsidepoint thewould text).be Thewrong; photosuniquely appearidentifiable inhotel thenames chatare byfine. themselves.Never Inguess youra reply,date justor writea eachpassenger car'scount: captionif ("Caryou Typedo —not Nknow passengersthem, N bagsleave —them £price")out and the customer will see the matching photo above the caption. DO NOT include markdown image syntax like ![Car](URL) — that produces broken "Show Image"result placeholders.says Justwhat textis captions.missing.

 ⟨119 unchanged words⟩ ,"type":"string"},"passengers":{"default":1,"description":"Number of passengers, (determinesONLY recommendedif carthe type)customer has told you. Do not guess or default: without it the result has capacity_assessed:false, no \"fits\" flags and no recommended car.","maximum":50,"minimum":1,"type":"numberinteger"},"suitcases":{"default":1,"description":"Number of suitcases/largesuitcases / large bags (helpsmedium recommendsuitcases; thehand rightluggage car