{"$schema":"https://wellknown.network/schemas/agent-record-v1.json","schemaVersion":"1","id":"ag_ygw4fv9gfkn6","handle":"zammad-mcp","url":"https://wellknown.network/agents/zammad-mcp","links":{"self":"https://wellknown.network/agents/zammad-mcp/record.json","html":"https://wellknown.network/agents/zammad-mcp","markdown":"https://wellknown.network/agents/zammad-mcp/record.md","api":"https://wellknown.network/api/v1/agents/zammad-mcp","status":"https://wellknown.network/api/v1/agents/zammad-mcp/status","claim":"https://wellknown.network/agents/zammad-mcp/claim","claimApi":"https://wellknown.network/api/v1/claims","claimDescriptor":"https://wellknown.network/agents/zammad-mcp/claim.json","badge":"https://wellknown.network/agents/zammad-mcp/badge.svg","openapi":"https://wellknown.network/openapi.json","history":"https://wellknown.network/api/v1/agents/zammad-mcp/history","tools":"https://wellknown.network/api/v1/agents/zammad-mcp/tools"},"ard":{"identifier":"urn:air::server:zammad-mcp","type":"application/mcp-server-card+json"},"kind":"mcp_server","declared":{"name":"zammad-mcp","summary":"An MCP server exposing a Zammad helpdesk to a model","description":"# Zammad MCP Server\n\nAn MCP server exposing a Zammad helpdesk to a model. Built on\n[`zammad-python-client`](https://gitlab.codefighters.de/python/zammad-python-client);\nit owns tool design, safety and response shaping and no HTTP logic at all.\n\nFifteen tools shaped like support jobs, not CRUD:\n\n| Tool | Does | Writes |\n| :-- | :-- | :-- |\n| `find_customer` | People and organizations by name, email, login | no |\n| `search_tickets` | Zammad query syntax or free text; summaries only | no |\n| `get_ticket` | One ticket with conversation (as text), tags, booked time | no |\n| `reference_data` | Groups, states, priorities, time types with ids | no |\n| `create_ticket` | New ticket for a customer with an internal opening note | yes |\n| `add_note` | Internal note, optional time booking | yes |\n| `reply_to_customer` | Stores a **draft** note by default; mails only with `send=true` | yes |\n| `update_ticket` | State, priority, owner, group, title, pending time, with a note | yes |\n| `log_time` | Book time on a ticket | yes |\n| `search_knowledge` | Knowledge base search as agent (internal + public) | no |\n| `get_answer` | One answer, body as text | no |\n| `write_answer` | New answer, set to **internal** (agents only) | yes |\n| `update_answer` | Change title/body of one translation, or move the answer; visibility untouched | yes |\n| `create_category` | New knowledge-base category, optionally nested | yes |\n| `kb_structure` | Knowledge bases, locales, categories with ids | no |\n\nDeliberately absent: delete anything, merge tickets, publish an answer publicly,\nmail a customer without `send=true`. Every write is something an agent does\nall day and can undo in the UI.\n\n## Install\n\nOn PyPI as `zammad-mcp`; the server itself needs no install step:\n\n```bash\nclaude mcp add --scope user zammad -e ZAMMAD_URL=https://zammad.example.com -e ZAMMAD_TOKEN=... -- uvx zammad-mcp\n```\n\nAny MCP client: command `uvx`, args `[\"zammad-mcp\"]`, env `ZAMMAD_URL` and\n`ZAMMAD_TOKEN`. Teams on our marketplace …","publisher":null,"homepage":null,"repository":"https://gitlab.codefighters.de/python/zammad-mcp","version":"0.1.1","license":"MIT","protocols":["mcp"],"tags":["zammad","helpdesk","mcp","model-context-protocol","claude"],"pricing":null,"endpoints":[{"url":"pypi:zammad-mcp","type":"package_pypi","auth":null,"probeable":false}],"skills":null,"tools":null,"extra":null,"attribution":{"kind":"pypi","name":"pypi","license":"pypi","repoUrl":"pypi","summary":"pypi","version":"pypi","description":"pypi"}},"derived":{"capabilities":[{"slug":"communication.customer-support","name":"Customer Support","confidence":1,"provenance":"declared"}],"categories":["communication"],"language":"en"},"observed":{"status":"unknown","statusReason":"Distributed as a package to run locally; no network endpoint to check.","lastOkAt":null,"lastProbedAt":null,"statusComputedAt":null,"reliability30d":null,"latestObservations":[],"tools":null,"package":{"name":"zammad-mcp","registry":"pypi","observedAt":"2026-10-23T00:27:52.823Z","publishedAt":"2026-10-08T22:41:28.674442Z","latestVersion":"0.1.1"},"toolSurface":null,"endpointFacts":[]},"verification":{"claimed":false,"claimedAt":null,"proofs":[]},"provenance":{"sources":[{"source":"pypi","key":"zammad-mcp","url":"https://pypi.org/project/zammad-mcp/","firstSeenAt":"2026-10-10T21:22:38.619Z","fetchedAt":"2026-10-23T00:26:37.331Z","normalizedAt":"2026-10-23T00:26:37.331Z"}]},"firstSeenAt":"2026-10-10T21:22:38.619Z","updatedAt":"2026-10-23T00:27:52.823Z"}