{"$schema":"https://wellknown.network/schemas/agent-record-v1.json","schemaVersion":"1","id":"ag_fpzhfnj5m2a9","handle":"itop-mcp","url":"https://wellknown.network/agents/itop-mcp","links":{"self":"https://wellknown.network/agents/itop-mcp/record.json","html":"https://wellknown.network/agents/itop-mcp","markdown":"https://wellknown.network/agents/itop-mcp/record.md","api":"https://wellknown.network/api/v1/agents/itop-mcp","status":"https://wellknown.network/api/v1/agents/itop-mcp/status","claim":"https://wellknown.network/agents/itop-mcp/claim","claimApi":"https://wellknown.network/api/v1/claims","claimDescriptor":"https://wellknown.network/agents/itop-mcp/claim.json","badge":"https://wellknown.network/agents/itop-mcp/badge.svg","openapi":"https://wellknown.network/openapi.json","history":"https://wellknown.network/api/v1/agents/itop-mcp/history","tools":"https://wellknown.network/api/v1/agents/itop-mcp/tools"},"ard":{"identifier":"urn:air::server:itop-mcp","type":"application/mcp-server-card+json"},"kind":"mcp_server","declared":{"name":"itop-mcp","summary":"Model Context Protocol server for iTop ITSM integration","description":"# iTop MCP Server\n\nA Model Context Protocol (MCP) server for integrating with iTop ITSM (IT Service Management) systems. This server provides AI assistants with the ability to interact with iTop through its REST API, enabling operations like ticket management, CI (Configuration Item) management, and more.\n\n## Features\n\nThe iTop MCP server provides the following tools:\n\n**Core iTop Operations:**\n- **list_operations**: List all available iTop REST API operations\n- **get_objects**: Search and retrieve iTop objects (tickets, users, CIs, etc.)\n- **create_object**: Create new objects in iTop\n- **update_object**: Update existing objects\n- **delete_object**: Delete objects (with simulation mode for safety)\n- **apply_stimulus**: Apply state transitions to objects (e.g., resolve tickets)\n- **get_related_objects**: Find related objects through impact/dependency relationships\n- **check_credentials**: Verify iTop API credentials\n\n**Enhanced Ticket Management:**\n- **get_latest_tickets**: Get recent tickets ordered by creation date with status filtering\n- **search_tickets_by_caller**: Find tickets by caller name\n- **get_ticket_details**: Get comprehensive details for a specific ticket\n- **get_my_assigned_tickets**: Get tickets assigned to a specific agent with status grouping\n- **create_user_request**: Streamlined user request creation with smart field resolution\n\n**Organization Management:**\n- **get_organizations**: List and search organizations with filtering\n\n## Installation\n\n### Option 1: Install from PyPI (Recommended)\n\n```bash\n# Install the package\npip install itop-mcp\n\n# Or using uv\nuv add itop-mcp\n```\n\n### Option 2: Install from Source\n\n1. **Prerequisites**:\n   - Python 3.10 or higher\n   - Access to an iTop instance with REST API enabled\n   - iTop user account with \"REST Services User\" profile\n\n2. **Install dependencies**:\n   ```bash\n   # Install uv if you haven't already\n   curl -LsSf https://astral.sh/uv/install.sh | sh\n   \n   # Clone and install\n   git clone https://gi…","publisher":null,"homepage":"https://github.com/roneydsilva/itop-mcp#readme","repository":"https://github.com/roneydsilva/itop-mcp/releases","version":"1.0.2","license":"MIT","protocols":["mcp"],"tags":["ai","assistant","claude","itop","itsm","mcp","model-context-protocol","rest-api"],"pricing":null,"endpoints":[{"url":"pypi:itop-mcp","type":"package_pypi","auth":null,"probeable":false}],"skills":null,"tools":null,"extra":null,"attribution":{"kind":"pypi","name":"pypi","license":"pypi","repoUrl":"pypi","summary":"pypi","version":"pypi","description":"pypi","homepageUrl":"pypi"}},"derived":{"capabilities":[{"slug":"data.apis","name":"API Access","confidence":1,"provenance":"derived"},{"slug":"dev.package-management","name":"Packages & Dependencies","confidence":1,"provenance":"derived"}],"categories":["data","dev"],"language":"en"},"observed":{"status":"unknown","statusReason":"Distributed as a package to run locally; no network endpoint to check.","lastOkAt":null,"lastProbedAt":null,"statusComputedAt":null,"reliability30d":null,"latestObservations":[],"tools":null,"package":{"name":"itop-mcp","registry":"pypi","observedAt":"2026-09-15T21:22:08.644Z","publishedAt":"2025-06-16T12:24:23.865456Z","latestVersion":"1.0.2"},"toolSurface":null,"endpointFacts":[]},"verification":{"claimed":false,"claimedAt":null,"proofs":[]},"provenance":{"sources":[{"source":"pypi","key":"itop-mcp","url":"https://pypi.org/project/itop-mcp/","firstSeenAt":"2026-09-09T22:22:10.930Z","fetchedAt":"2026-09-15T21:20:31.962Z","normalizedAt":"2026-09-15T21:20:31.962Z"}]},"firstSeenAt":"2026-09-09T22:22:10.930Z","updatedAt":"2026-09-15T21:22:08.644Z"}