{"$schema":"https://wellknown.network/schemas/agent-record-v1.json","schemaVersion":"1","id":"ag_k8z5u3g4aqea","handle":"freshdesk-mcp-iplweb","url":"https://wellknown.network/agents/freshdesk-mcp-iplweb","links":{"self":"https://wellknown.network/agents/freshdesk-mcp-iplweb/record.json","html":"https://wellknown.network/agents/freshdesk-mcp-iplweb","markdown":"https://wellknown.network/agents/freshdesk-mcp-iplweb/record.md","api":"https://wellknown.network/api/v1/agents/freshdesk-mcp-iplweb","status":"https://wellknown.network/api/v1/agents/freshdesk-mcp-iplweb/status","claim":"https://wellknown.network/agents/freshdesk-mcp-iplweb/claim","claimApi":"https://wellknown.network/api/v1/claims","claimDescriptor":"https://wellknown.network/agents/freshdesk-mcp-iplweb/claim.json","badge":"https://wellknown.network/agents/freshdesk-mcp-iplweb/badge.svg","openapi":"https://wellknown.network/openapi.json","history":"https://wellknown.network/api/v1/agents/freshdesk-mcp-iplweb/history","tools":"https://wellknown.network/api/v1/agents/freshdesk-mcp-iplweb/tools"},"ard":{"identifier":"urn:air::server:freshdesk-mcp-iplweb","type":"application/mcp-server-card+json"},"kind":"mcp_server","declared":{"name":"freshdesk-mcp-iplweb","summary":"MCP server for Freshdesk (iplweb fork) - MCP Python SDK 2.x, extra CRUD, filtering and bulk-fetch tools","description":"# Freshdesk MCP Server (iplweb fork)\n\n[![PyPI](https://img.shields.io/pypi/v/freshdesk-mcp-iplweb.svg)](https://pypi.org/project/freshdesk-mcp-iplweb/)\n[![Python versions](https://img.shields.io/pypi/pyversions/freshdesk-mcp-iplweb.svg)](https://pypi.org/project/freshdesk-mcp-iplweb/)\n[![CI](https://github.com/mpasternak/freshdesk_mcp/actions/workflows/ci.yml/badge.svg)](https://github.com/mpasternak/freshdesk_mcp/actions/workflows/ci.yml)\n[![License: MIT](https://img.shields.io/badge/License-MIT-green.svg)](LICENSE)\n\nAn MCP server implementation that integrates with Freshdesk, enabling AI models to interact with Freshdesk modules and perform various support operations.\n\n> This is a fork of [effytech/freshdesk_mcp](https://github.com/effytech/freshdesk_mcp),\n> published to PyPI as **`freshdesk-mcp-iplweb`**. It runs on the MCP Python SDK 2.x\n> and carries three pull requests still open upstream — 78 tools instead of 59.\n> See [What this fork adds](#what-this-fork-adds). Upstream remains the original\n> project; all credit for the server itself goes there.\n\n## Features\n\n- **Freshdesk Integration**: Seamless interaction with Freshdesk API endpoints\n- **AI Model Support**: Enables AI models to perform support operations through Freshdesk\n- **Automated Ticket Management**: Handle ticket creation, updates, and responses\n\n## Components\n\n### Tools\n\nThe server offers several tools for Freshdesk operations:\n\n- `create_ticket`: Create new support tickets\n  - **Inputs**:\n    - `subject` (string, required): Ticket subject\n    - `description` (string, required): Ticket description\n    - `source` (number, required): Ticket source code\n    - `priority` (number, required): Ticket priority level\n    - `status` (number, required): Ticket status code\n    - `email` (string, optional): Email of the requester\n    - `requester_id` (number, optional): ID of the requester\n    - `custom_fields` (object, optional): Custom fields to set on the ticket\n    - `additional_fields` (object, optional…","publisher":null,"homepage":"https://github.com/mpasternak/freshdesk_mcp","repository":"https://github.com/mpasternak/freshdesk_mcp","version":"1.3.0","license":null,"protocols":["mcp"],"tags":["freshdesk","helpdesk","llm","mcp","model-context-protocol","ticketing"],"pricing":null,"endpoints":[{"url":"pypi:freshdesk-mcp-iplweb","type":"package_pypi","auth":null,"probeable":false}],"skills":null,"tools":null,"extra":null,"attribution":{"kind":"pypi","name":"pypi","repoUrl":"pypi","summary":"pypi","version":"pypi","description":"pypi","homepageUrl":"pypi"}},"derived":{"capabilities":[{"slug":"communication.customer-support","name":"Customer Support","confidence":1,"provenance":"declared"},{"slug":"dev.version-control","name":"Version Control","confidence":0.848,"provenance":"derived"}],"categories":["communication","dev"],"language":"en"},"observed":{"status":"unknown","statusReason":"Distributed as a package to run locally; no network endpoint to check.","lastOkAt":null,"lastProbedAt":null,"statusComputedAt":null,"reliability30d":null,"latestObservations":[],"tools":null,"package":{"name":"freshdesk-mcp-iplweb","registry":"pypi","observedAt":"2026-09-15T15:24:27.083Z","publishedAt":"2026-08-16T10:49:00.452064Z","latestVersion":"1.3.0"},"toolSurface":null,"endpointFacts":[]},"verification":{"claimed":false,"claimedAt":null,"proofs":[]},"provenance":{"sources":[{"source":"pypi","key":"freshdesk-mcp-iplweb","url":"https://pypi.org/project/freshdesk-mcp-iplweb/","firstSeenAt":"2026-09-09T16:22:56.372Z","fetchedAt":"2026-09-15T15:22:16.482Z","normalizedAt":"2026-09-15T15:22:16.482Z"}]},"firstSeenAt":"2026-09-09T16:22:56.372Z","updatedAt":"2026-09-15T15:24:27.083Z"}